Shipping policy

Shipping Policy

Halcyon Escape

Thank you for shopping with Halcyon Escape. We are committed to providing a smooth and transparent shopping experience. Please read our shipping policy carefully before placing your order.

1. Shipping Coverage

Halcyon Escape offers worldwide shipping, delivering to most countries and territories around the globe.

2. Free Shipping

We offer free shipping on all orders, worldwide, with no minimum purchase required.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Processing times may be longer during peak seasons, major promotions, or holidays.
  • You will receive a confirmation email with a tracking number once your order has shipped.

4. Estimated Delivery Time

  • Estimated worldwide delivery time is 7–14 business days, starting from the date your order ships.
  • Actual delivery times may vary depending on the destination, carrier, customs processing, weather conditions, or other circumstances beyond our control.
  • Total delivery time = Order Processing Time + Shipping Transit Time.

5. Order Tracking

Once your order ships, you will receive a tracking number via email to monitor its progress. If you do not receive this email, please check your spam/junk folder or contact our support team.

6. Customs, Duties & Import Taxes

For international orders, your order may be subject to customs duties, import taxes, or VAT charges imposed by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the item price or shipping cost.

7. Shipping Address

Please double-check your shipping address before completing your order. Halcyon Escape is not responsible for delayed or lost deliveries resulting from incorrect address information provided by the customer.

8. Delayed or Lost Orders

If your order is significantly delayed or has not arrived within the expected timeframe, please contact our customer support team for assistance with tracking and resolution.

9. Contact Us

If you have any questions about this Shipping Policy, please reach out to our customer support team via the email address listed on our website.

This policy may be updated from time to time without prior notice. The most current version will always be posted on the official Halcyon Escape website.