FAQs

General & Showroom

  • Q: Where is the Halcyon Escape showroom located?

    A: You can visit our main showroom at [Insert Store Address] to touch, test, and experience our wall panels, furniture, and textiles in person.

  • Q: Are your materials safe and eco-friendly?

    A: Yes. We prioritize sustainably harvested timber, zero-formaldehyde wall panels, non-toxic finishes, and OEKO-TEX certified fabrics to ensure every piece is completely safe for your home and family.

Products, Care & Installation

  • Q: How difficult is it to install the Wall Panels?

    A: Our wall panels are engineered for straightforward DIY installation using standard construction adhesive or mounting screws. Every shipment includes a step-by-step guide, and our customer support team is available for virtual technical assistance.

  • Q: How do I wash and care for my Halcyon Escape blankets?

    A: Care depends on the fabric type:

    • Cotton Muslin: Machine wash cold on a gentle cycle, tumble dry low.

    • Chunky Knit & Faux Sherpa: Hand-wash cold or dry clean to maintain shape and softness.

  • Q: Can I customize furniture dimensions or fabrics?

    A: Yes, we offer tailored fabric options and sizing adjustments for select modular sofas, lounge chairs, and cabinetry. Contact our design support team at [Insert Email/Phone] to discuss your custom order.

Shipping & Delivery

  • Q: What are your delivery timeframes?

    A:

    • Decor & Blankets: Shipped within 2–4 business days.

    • Furniture & Wall Panels: Delivered within 2–4 weeks depending on stock and customization requirements.

  • Q: Do you offer White-Glove assembly service?

    A: Yes! We offer full White-Glove Delivery for large furniture and cabinetry. Our team will deliver, unbox, assemble the item in your room of choice, and remove all packaging materials.

Orders, Returns & Warranty

  • Q: What is your return policy?

    A: We accept returns within 30 days of delivery for standard items in their original, unused condition with original packaging. Custom-made furniture and cut-to-size wall panels are non-refundable.

  • Q: Do your products come with a warranty?

    A: All furniture and cabinetry include a 2-year structural warranty, while our wall panels carry a 1-year warranty covering manufacturing defects.